Frequently Asked Questions.
Shipping FAQ
How will my order be shipped?
Once your made-to-order piece is ready and certified, we pack it in adorable boxes and ship it through reliable shipping companies. The product will be delivered to your doorstep. We take extra care in shipping jewellery since it’s a high-value item. Each and every order is transit-insured to make sure your perfect piece reaches you safely. The order shall reach you in 7–10 business days if it’s not in stock. If your order is already available in our inventory, it will be shipped within 1–2 days and delivered within 4–6 days.
I have ordered a high-value item. What if it gets misplaced during shipping?
How can I track the status of the order?
Can you ship the products outside India?
I still have some questions. Help me please.
We’re here to help!
📧 Email us at: ekaivvajewellery@gmail.com
📞 Call us on: +91 94081 16909
💬 Or Start a Live Chat session on our website.
Exchange, Returns & Refunds FAQ
Can I exchange the product I bought from your website?
Absolutely! We offer a hassle-free exchange policy.
For Gold & Diamond Jewellery, enjoy a lifetime exchange guarantee.
For Silver Jewellery, we accept returns within 7 days of delivery, provided the item is unused and undamaged.
I received the ring but it’s not a perfect fit. What do I do now?
We offer free resizing! If your ring isn’t a perfect fit, we’ll arrange a pickup. Once we receive the ring, our team will resize it and ship it back to you with insurance, ensuring a perfect fit.
Can I return a product if I change my mind?
Yes! We have a 7-day “No-Questions-Asked” return policy (excluding customized or non-returnable items). You’ll receive a 100% refund if the product is returned in its original condition. After 7 days, the lifetime exchange policy applies for gold and diamond jewellery. Silver jewellery is excluded from lifetime exchange.
What are the conditions for return & exchange?
Gold & Diamond Jewellery: Normal wear is acceptable for exchange. Returns must include original tags, bills, and certificates. Damaged items will be appraised before a return value is offered.
Silver Jewellery: Contact customer support to initiate the return. Items must be returned via our logistic partner. Refunds are processed to the original payment method. For COD orders, matching bank account details are required.
How will I be compensated for return & exchange? How are refunds processed?
Returns: After we receive the item, it will be inspected within 1 day. If it passes, a 100% refund will be issued. Damaged items will be appraised and photographic proof will be shared.
Exchange: After inspection, we deduct making charges, taxes, pickup charges, and value for any damage. A proforma credit note is issued for approval. Post-approval, a final credit note is issued. If you proceed, a voucher code valid for 6 months is issued (excludes gold/silver coins, solitaires, chains).
I want to exchange/return a product. What’s the process?
Simply contact our customer delight team:
📧 Email: ekaivvajewellery@gmail.com
📞 Call: +91 94081 16909
We’ll arrange a pickup, and our support team will guide you throughout the process.
Who will bear the return shipping costs?
Within the first 7 days, we cover the return shipping. After that, a nominal fee of ₹500 (including GST) will be charged for one-side delivery.
International Order FAQ
Please visit the International Shipping & FAQ page for detailed info on international deliveries.
Still curious?
📧 Reach us at: ekaivvajewellery@gmail.com
📞 Call: +91 94081 1690
